FAQ

COVID-19 

At this time, we are doing everything possible to keep our customers and employees safe from COVID-19. Our brick-and-mortar store is currently open for normal hours to the public. We are complying with Louisiana's Phase 3 protocol by requiring our employees to wear masks and only opening our store to 75% capacity. We are still processing in-store pick up orders and shipping as usual. If you would like to opt in for curbside pick up please leave us a note on your order or call us at (318)-626-5439. Please keep in mind that shipping delays may occur due to unreliable postal pick up. 

SHIPPING POLICY

We do our best to ship orders as quickly as possible. While we are often able to process and ship orders the same day the order is received, please keep in mind that it may take 1-3 business for your order to be processed, depending on order volume. We typically ship orders every Tuesday through Friday, as that is when we have the most reliable postal pick-up. If you require your order by a specific date, please let us know, and we will do our best to accommodate your request.

We sell a few large, one-of-a-kind pieces that are only available for in-store pickup only. Items that are pick-up only are either indicated in the product description or at checkout. We keep this policy for certain items due to either their irreplaceable nature or size. These items may be shipped with risk of damage taken on by the customer. If you are interested in ordering an in-store pickup only item and would like the item shipped, please contact us at 318artandgarden@gmail.com for a shipping quote prior to ordering. 

REFUND POLICY

Customers have 14 days after receipt of order to contact us regarding returning/ exchanging item(s). Customers wishing to return an item/order are responsible for all shipping costs associated with the return. Returned items must be in original, unused condition. All returned items are eligible for a full refund or store credit except for fine art, perishable items, skin/body care items, clearance/sale items, and custom/special orders. All fine art is non-refundable, non-returnable, non-exchangeable. Perishable and skin/body care items can be returned for store credit only. If an item in your order was damaged during shipping please refer to the DAMAGED ORDER section below. All custom/special orders are non-refundable, non-returnable, and non-exchangeable. 

LOST ORDERS

Once an order is in the possession of a shipping carrier, it is no longer the responsibility of 318 Art & Garden. We are not responsible for any lost or stolen packages. If your order's tracking information indicates that your order was delivered and that is not the case, please contact the shipping carrier for more information on your lost package. We are not responsible for the replacement of any lost or stolen orders. If you are worried about your order being lost or stolen, please indicate that you would like to sign for your package at delivery. 

DAMAGED ORDERS

Customers have 5 days after receipt of their order to claim damaged items. If you receive a damaged item please email a picture of the damaged item to 318artandgarden@gmail.com. We may issue store credit or replace your item depending on the one-of-a-kind nature of the item. 

IN-STORE PICK UP POLICY

We offer free in-store pickup as an alternative to shipping. We strive to fulfill all pickup orders as soon as possible. If you choose pick-up at checkout, you will receive notification via text or email when your order is ready to be picked up. When you arrive to pick-up your order please give a staff member your name and they will be happy to help you. If you do not pick up your order within a week of your order date, we may contact you as a reminder. If you do not pick up your order within 3 weeks of the order date, we may restock your order at our discretion and you will be refunded for your order minus a 15% restocking fee. We are open for in-store pickup from 10am-6pm Tuesday through Friday and 10am-5pm on Saturday. 

All information listed here and on our website is subject to change at anytime without notice.

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